Last updated: November 17, 2025

This Privacy Policy explains how Jumeaux LLC (“Jumeaux,” “we,” “our,” or “us”) collects, uses, and protects your personal information when you visit or make a purchase from jumeaux.com (the “Website”). By using our Website, you agree to the practices described in this Privacy Policy.

 

1. Information We Collect

We collect information that you voluntarily provide to us, including your name, email address, shipping and billing address, phone number, payment details (processed securely by our payment partners), order history, and any information shared through customer service inquiries. We also automatically collect technical information when you browse the Website, such as your IP address, device and browser type, the pages you view, the links you click, and general location data. This information is collected through cookies, pixels, and similar technologies.

In some cases, we may receive information from third-party services such as payment processors, shipping carriers, or social platforms if you interact with our content or advertisements.

 

2. How We Use Your Information

We use the information we collect to process and fulfill orders, communicate with you about purchases or customer service inquiries, send marketing emails or updates with your consent, improve our Website and customer experience, personalize your browsing experience, and help detect or prevent fraud or security issues. We do not sell your personal information.

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3. How Your Information Is Shared

Your personal information may be shared with trusted service providers who help us operate our business, such as payment processors, shipping carriers, analytics providers, email marketing services, and Website hosting platforms. These partners use your information only as necessary to perform their services. We may also share information if required by law, a legal process, or to protect our rights.

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4. Cookies & Tracking Technologies

Our Website uses cookies and similar tracking tools to remember your shopping preferences, keep items in your cart, improve site performance, understand how customers use the Website, personalize your experience, and deliver relevant advertising. You may disable cookies through your browser settings, though certain features of the Website may not function properly without them.

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5. Email & SMS Marketing

With your permission, we may send marketing emails or text messages with updates about new products, promotions, or brand news. You may opt out of email marketing by clicking “unsubscribe” at the bottom of any message.

You may opt out of SMS marketing by replying STOP to any text message.

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6. Your Rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, ask that we correct or update it, request deletion, opt out of marketing communications, or request a copy of your data.

To exercise any of these rights, please contact us at hello@jumeauxthebrand.com

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7. Data Retention

We retain your personal information only for as long as necessary to provide services, fulfill orders, support customer care,

meet legal and tax obligations, and improve our operations.

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8. Security

We take reasonable steps to protect your personal information through technical and organizational safeguards, including encrypted connections, secure payment processing, and restricted data access. Although no online system is completely secure, we strive to keep your information safe.

 

9. Children’s Privacy

Our Website is intended for adults and is not directed toward children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has submitted information to us, please contact us and we will remove it promptly.

 

10. International Visitors

If you access our Website from outside the United States, you understand that your information may be transferred to and processed in the United States, which may have privacy laws different from those in your home country.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Website after any revisions indicates acceptance of the updated policy.

 

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

hello@jumeauxthebrand.com

SMS/Text Messaging

If you choose to opt in to receive text messages from Jumeaux, we may collect and use your mobile phone number and related information to send you marketing, promotional, transactional, and informational messages, including product updates, special offers, order notifications, and cart reminders.

We use service providers, including our messaging platform provider, telecommunications providers, and other vendors, to help us deliver and manage these text messages.

We will not sell, rent, or share your SMS opt-in information or consent status with third parties for their own marketing or promotional purposes. We may share this information with service providers that assist us in operating our text messaging program, solely as necessary to provide those services.

Our website uses cookies and similar technologies to track items placed in your shopping cart, including when a cart has been abandoned. If you have opted in to receive text messages, this information may be used to send you cart reminder messages.

Participation in our text messaging program is voluntary. Consent to receive marketing text messages is not a condition of purchase. Message frequency may vary, and message and data rates may apply. You may opt out at any time by replying STOP to a message or by using any other unsubscribe method provided in the message.

For assistance, reply HELP where available or contact us using the information provided on our website.